Comment contacter l’assistance de Coop@Home ?

Contacting Coop@Home assistance for reporting technical difficulties or bugs?
Do you have specific inquiries about the features of Coop@Home?
Do you want to follow Coop@Home on social media?

Discover below all the details to reach out to Coop@Home assistance.

All you need to know about Coop@Home

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Launched in 2000 as an online grocery delivery service by Coop, Switzerland’s largest supermarket chain, Coop@Home initially began in the Zurich region before gradually expanding its service to other parts of the country.

In 2023, Coop@Home is available nationwide in Switzerland and has over a million active customers.

The service offers a wide range of products, such as food items, groceries, beauty products, cleaning products, etc.

Explore the different services offered by Coop@Home

Coop@Home provides free home delivery for orders exceeding 70 CHF, with shipment usually done within 24 hours of the order.

Another advantageous option is the ability for customers to pick up their groceries in-store, a free alternative for orders over 50 CHF.

With an extensive selection of products available online, customers can place their orders at any time, 24/7.

Coop@Home also offers a mobile app for an even more convenient ordering experience, available on iOS and Android devices.

This mobile app offers a variety of features, including the ability to add products to the shopping cart by scanning the barcode or entering the product name.

Customers can search by name, category, or brand, create shopping lists to streamline the ordering process, choose the delivery date and time, track their order status in real time, and even find recipes based on the ordered products.

Different ways to get in touch with Coop@Home’s customer service

For reaching out to Coop@Home’s customer service, various options are available to you, allowing you to choose the method that best suits you for getting prompt and effective assistance.

How to contact Coop@Home assistance via a website ?

To get in touch with Coop@Home’s customer service via the website, the quickest way is to use the Live Chat available on their site: https://www.coop.ch/fr/.Ce service vous propose la possibilité d’obtenir des réponses rapides 24h/24 du lundi au vendredi, même les week-ends, afin de garantir une assistance immédiate en cas de nécessité.

Comment joindre le service client de Coop@Home par téléphone ?

Si vous avez une réclamation concernant un aspect de Coop@Home, vous pouvez soumettre votre demande en appelant le : 0848 888 444. Cette ligne est spécialement dédiée aux réclamations, et l’équipe de support de Coop@Home s’engage à traiter au plus vite votre demande.

Adresse postale de Coop@Home

Si vous préférez correspondre par courrier, vous pouvez contacter Coop@Home à cette adresse :

Service Clients

Case postale 2550

4002 Bâle

N’hésitez pas à utiliser cette adresse pour communiquer directement avec l’équipe de Coop@Home concernant toute difficulté ou question, ils seront heureux de vous apporter leur aide.

Comment entrer en contact avec le service client de Coop@Home via les réseaux sociaux ?

Enfin, pour rester informé des actualités de Coop@Home et pour une communication efficace, vous pouvez les suivre sur les plateformes suivantes :

Facebook
Instagram
YouTube

Cela vous permettra d’obtenir une assistance rapide et sur mesure, en particulier pour toute interrogation ou difficulté que vous pourriez rencontrer.