- Are you interested in subscribing to a deal at Groupe E?
- When can the customer service of your energy supplier be contacted?
- Are you looking to reach out to the authorities to report an issue?
- How to file a complaint with Groupe E?
We have gathered on this page plenty of information that will assist you in easily getting in touch with this Swiss energy provider.
Company’s presentation and its offerings
Groupe E is a Swiss company specialized in the production and distribution of electricity. It has nearly 2,500 employees and serves 400,000 inhabitants in numerous cities. It operates in the cantons of Fribourg, Neuchâtel, and Vaud (Broye and Pays-d’Enhaut). This energy provider operates seven dams and hydroelectric power plants. It distributes 3 TWh of electricity and 243 GWh of heat per year. In total, the company works on 2,300 construction sites per year and manages 12,200 km of power lines.
Here is a brief overview of the products offered by this Swiss energy provider:
- Electricity
- Natural Gas
- Biogas
- Remote Heating
- Natural Gas Fuel
But that’s not all, it also offers service provisions in the following areas: electrical installations, energy efficiency, renewable energies, electric mobility, engineering, and home appliances.
Contacting Groupe E: Communication channels
Before contacting this energy provider, we invite you to consult its FAQ page. There, you will find all the answers to frequently asked questions by customers. Additionally, you will also find an Online Customer Space. By creating an account, you can carry out numerous operations online.
For example: consult your contract, change your electricity product, report a move-in/move-out, view your bills/find a payment arrangement, monitor your consumption, or even take your electricity meter reading.
However, for certain requests, it is essential to get in touch with the authorities.
Phone number to contact Groupe E SA
Depending on the reason for your request, there are different numbers to call this energy provider:
- General information: 0844204060 (reachable from Monday to Friday from 7:30 am to 5:30 pm)
- Customer service for large companies or communities (with an open-market contract Optimo): 0263525121. This service is available on Monday to Thursday from 8 am – 12 pm / 1:30 pm – 5 pm and on Friday from 8 am to 12 pm and from 1:30 pm to 4 pm.
- Outaged’électricité : 0844204060 (accessible à tout moment 24h/24, 7j/7)
- Chauffage à distance et gaz : 0264292929 (accessible du lundi au jeudi de 8h à 12h/13h30 – 17h et le vendredi de 8h à 12h/13h30 à 16h)
En dehors de ces horaires d’ouverture, vous pouvez aussi contacter aux numéros suivants :
Gaz: 0800 074 633
- Chauffage à distance: 026 466 70 80
- Chauffage et traitement du gaz : 0264667080 (accessible à tout moment 24h/24, 7j/7)
- Service après-vente pour l’électroménager : 0800800525 0264292929 (accessible du lundi au jeudi de 8h à 12h/13h30 – 17h et le vendredi de 8h à 12h/13h30 à 16h)
Autres moyens de contact
Traiter certaines demandes par téléphone peut être compliqué. Afin de contacter facilement votre fournisseur d’énergie, veuillez transmettre votre demande via ce formulaire en ligne.
Groupe E sur les réseaux sociaux
Suivez les actualités de cette entreprise suisse de fabrication et de distribution d’énergie sur les médias sociaux :
- Facebook : https://web.facebook.com/groupe.e.ch/
- Twitter : https://twitter.com/groupe_e
- LinkedIn : https://ch.linkedin.com/company/groupe-e
- YouTube : https://www.youtube.com/user/groupeesa
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